Gary Eckstein

Many of us use Microsoft Visio for flow-charting and process mapping. MS Visio is widely used and has some very powerful and useful features. MS Visio however can be overwhelming for new users and is costly to use (a free alternative to MS Visio is OpenOffice Draw).

For those who only flowchart occasionally or those with basic process mapping or flowcharting needs then there is a great Online service available; Lovely Charts. Lovely Charts has a limited functionality ‘Basic’ version which is free and a ‘premium’ version which is slightly more powerful and allows multiple flowcharts to be saved Online. Functionality is limited for those looking for the more powerful features of MS Visio however Lovely Charts is evolving and maturing all the time.

Power-users of MS Visio and OpenOffice Draw will have limited use for Lovely Charts however those who need to occasionally create awesome looking flowcharts with ease will love Lovely Charts.

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A lot of my work is spent designing and implementing ITIL processes. The one common denominator with all customers I work with is a lack of understanding that processes have various levels and that there is a substantial difference between a process and a procedure (or work instruction). Even if the stakeholder/s understand that processes adn procedures should have levels it is seldom that he/she/they are able to keep steps in flowcharts at the same level.

The difference between a Process, Procedure and Work Instruction is explained below however Read the rest of this entry »

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• process procedure work instruction
• difference between procedure and process
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• procedures vs work instructions

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