“Leading Change: Why Transformation Efforts Fail” published in the Harvard Business Review and authored by John Kotter is the definitive guide to the few steps critical to transformation success. Below are five specific additional steps which will greatly improve an organizations ITIL implementation. The process designers must have working experience of ITIL and general IT [...]
ITIL is a set of IT service related processes which define a common language and methodology of providing IT service to organizations. ITIL has been around since the 1980′s when the U.K. government made the great decision to standardise IT Service Processes. ITIL was originally called the Information Technology and abbreviated to ITIL. ITIL has [...]
A Blog is typically a web page containing articles (often called ‘posts’). Articles are added periodically and most Blogs encourage viewers to comment on the article. The vast majority of Blogs are maintained by individuals (such as this Blog). Blogs are part of what is known as Web 2.0 or Social Media. Who Reads Blogs? [...]
In his much heralded book ‘the Gods of Management‘ Charles Handy introduced, as part of his four suggested organization cultures, the ‘Person Culture’. This particular culture (as opposed to the other cultures of; Power Culture, Role Culture and Task Culture) was seen by many as a disruptive and ‘difficult to manage’ culture. The interesting fact [...]
A Web Widget is essentially a piece of code which may be used on a web page without alteration being required. The most common widgets are advertising banners such as the Amazon banner below but may also be other content such as music, video, interactive games (see the end of this post for a game [...]
