Service as Competitive Advantage – An example

Malcolm Gladwell is a fantastic author and I have been reading the Tipping Point where he discusses what creates a sudden and large change in people’s activities. One of the recommendations Gladwell offers is to create ‘stickiness’ where the provider creates a product or service which consumers perceive as preferable to an alternative (Gladwell illustrates [...]

Top 10 Free Software

There is so much software out there, some good and some really not great at all. I am however continually amazed that people are prepared to pay for software when there is a better free alternative available. Below is my favourite software that is free to use and provides exceptional productivity gains: Notepad++ Category: Text [...]

How to Login to ICMAIL.NET

Back in 2006 I started using an email account with the free email provider icmail.net. I always used the icmail.net account as a secondary email address and stopped accessing the email about two years ago. I recently had a need to access my icmail.net email messages however found that icmail.net is extremely unstable these days [...]

Dell Errors, Resolutions and Service

I loved my Dell M1330 notebook until my laptop became another Dell product inflicted with NVIDIA GeForce 8400M GS display adapter problems … Dell Getting Hot and Shutting Down Resolved After having owned my M1330 for just over a year, it started to behave erratically with the symptoms including; getting very hot, shutting down unexpectedly, [...]