Gary Eckstein Process 0 bpr, flowchart, ITIL, procedure, Process, work instruction
A lot of my work is spent designing and implementing ITIL processes. The one common denominator with all customers I work with is a lack of understanding that processes have various levels and that there is a substantial difference between a process and a procedure (or work instruction). Even if the stakeholder/s understand that processes [...]
Gary Eckstein ITIL 0 bpr, change, incident management, ITIL, Management, problem management, Process
ITIL is a set of IT service related processes which define a common language and methodology of providing IT service to organizations. ITIL has been around since the 1980′s when the U.K. government made the great decision to standardise IT Service Processes. ITIL was originally called the Information Technology and abbreviated to ITIL. ITIL has [...]
