Gary Eckstein Management 3 bottleneck, business, business change, business process, business school, change, drucker, education, eli goldratt, generic strategies, harvard business review, harvard business school, konosuke matsushita, kotter, leadership, Management, mba, mba program, mba programs, objectives, operations management, peter drucker, process improvement, quality management, small business, strategy, toc, training, transformation
Thinking of enrolling on an MBA program? Then these five books are essential reads (in no specific order): 1. Michael Porter – Competitive Strategy: Porter’s frameworks are covered on every quality MBA program. The three most commonly taught frameworks are the Value Chain, Porter’s Five Forces Analysis and Porter’s Generic Strategies.
Gary Eckstein ITIL 6 bottleneck, business process, change, deming, deming cycle, eli goldratt, incident management, ITIL, operations management, problem management, process improvement, quality management, toc
The Theory of Constraints (TOC) as offered by Eli Goldratt is a very powerful conceptual as well as practical tool of which every Business Analyst should be aware. Many MBA programs recommend the reading of ‘The Goal’ (authored by Goldratt) and cover the core elements of TOC in Operations Management modules. Very simplistically, TOC is [...]
Gary Eckstein ITIL 1 change, hbr, ITIL, kotter, Process, training, transformation
“Leading Change: Why Transformation Efforts Fail” published in the Harvard Business Review and authored by John Kotter is the definitive guide to the few steps critical to transformation success. Below are five specific additional steps which will greatly improve an organizations ITIL implementation. The process designers must have working experience of ITIL and general IT [...]
Gary Eckstein ITIL 0 bpr, change, incident management, ITIL, Management, problem management, Process
ITIL is a set of IT service related processes which define a common language and methodology of providing IT service to organizations. ITIL has been around since the 1980′s when the U.K. government made the great decision to standardise IT Service Processes. ITIL was originally called the Information Technology and abbreviated to ITIL. ITIL has [...]
