Gary Eckstein ITIL 6 bottleneck, business process, change, deming, deming cycle, eli goldratt, incident management, ITIL, operations management, problem management, process improvement, quality management, toc
The Theory of Constraints (TOC) as offered by Eli Goldratt is a very powerful conceptual as well as practical tool of which every Business Analyst should be aware. Many MBA programs recommend the reading of ‘The Goal’ (authored by Goldratt) and cover the core elements of TOC in Operations Management modules. Very simplistically, TOC is [...]
Gary Eckstein ITIL 0 bpr, change, incident management, ITIL, Management, problem management, Process
ITIL is a set of IT service related processes which define a common language and methodology of providing IT service to organizations. ITIL has been around since the 1980′s when the U.K. government made the great decision to standardise IT Service Processes. ITIL was originally called the Information Technology and abbreviated to ITIL. ITIL has [...]
