Gary Eckstein ITIL 0 bpr, change, incident management, ITIL, Management, problem management, Process
ITIL is a set of IT service related processes which define a common language and methodology of providing IT service to organizations. ITIL has been around since the 1980′s when the U.K. government made the great decision to standardise IT Service Processes. ITIL was originally called the Information Technology and abbreviated to ITIL. ITIL has [...]
Gary Eckstein Management 2 culture, handy, Management, mba, OpenSource, Software
In his much heralded book ‘the Gods of Management‘ Charles Handy introduced, as part of his four suggested organization cultures, the ‘Person Culture’. This particular culture (as opposed to the other cultures of; Power Culture, Role Culture and Task Culture) was seen by many as a disruptive and ‘difficult to manage’ culture. The interesting fact [...]
Gary Eckstein Management 5 business, drucker, leadership, Management, mba, models, objectives, strategy
Management by Objectives (MBO) is a term and concept made popular by the late management guru Peter Drucker. In its simplest form, MBO is about communicating the vision, mission and strategy throughout the organization in terms that ‘make sense’ to the level of organization for which the objectives are being set (aligning the vision and [...]
