Gary Eckstein Microsoft Office 1 Process, Software, tutorial, visio
Microsoft Visio is a very useful, popular and powerful diagramming tool. The tool does however have its quirks and following some basic ‘best practice’ can significantly enhance the effective and efficient use of Visio. The following tips apply equally to Visio 2003 and Visio 2007: Repeat Shapes Particularly when using many pages in a single [...]
Gary Eckstein Process 0 bpr, flowchart, ITIL, procedure, Process, work instruction
A lot of my work is spent designing and implementing ITIL processes. The one common denominator with all customers I work with is a lack of understanding that processes have various levels and that there is a substantial difference between a process and a procedure (or work instruction). Even if the stakeholder/s understand that processes [...]
Gary Eckstein ITIL 1 change, hbr, ITIL, kotter, Process, training, transformation
“Leading Change: Why Transformation Efforts Fail” published in the Harvard Business Review and authored by John Kotter is the definitive guide to the few steps critical to transformation success. Below are five specific additional steps which will greatly improve an organizations ITIL implementation. The process designers must have working experience of ITIL and general IT [...]
Gary Eckstein ITIL 0 bpr, change, incident management, ITIL, Management, problem management, Process
ITIL is a set of IT service related processes which define a common language and methodology of providing IT service to organizations. ITIL has been around since the 1980′s when the U.K. government made the great decision to standardise IT Service Processes. ITIL was originally called the Information Technology and abbreviated to ITIL. ITIL has [...]
