quality management

New Australian Training Website

For my regular Website visitors you may have noticed a few changes over the past two weeks; my URL has changed to http://eckstein.id.au, the ‘look and feel’ of the Site has changed and the content has had a refresh (the blog posts remain the same however). The reasons for this are; The work I perform [...]

ITIL as a Framework

ITIL is not a set of instructions. It is a set of recommendations based on best practice. The ITIL ‘books’ describe how, at a high level, IT Service Delivery processes should be structured and interact. No two IT service environments are the same and IT service contracts vary greatly therefore it is simply not possible [...]

The Theory of Constraints – in Plain English

The Theory of Constraints (TOC) is a Quality Management System originally introduced by Dr. Eliyahu M. Goldratt in the book called The Goal (1984). TOC uses the ‘Five Focusing Steps’ which is also termed the ‘Process of Ongoing Improvement’. TOC is powerful in that it is logical and, in many ways, very obvious. Here is [...]

Quantity versus Quality: SEO Tradeoff

Search Engine Optimization (SEO) is about getting visits to a website from organic search results right? Yes….and no; SEO is also about the quality of visits to a website. Whilst the primary objective of SEO is to get visits, the secondary objective (and often equal in relevance and importance as the primary objective) is ensuring [...]

Five Best MBA Books

Thinking of enrolling on an MBA program? Then these five books are essential reads (in no specific order): 1. Michael Porter – Competitive Strategy: Porter’s frameworks are covered on every quality MBA program. The three most commonly taught frameworks are the Value Chain, Porter’s Five Forces Analysis and Porter’s Generic Strategies.