quality management

Feb 3, 2009

ITIL, Quality Management and The Theory of Constraints

Gary Eckstein ITIL 6 bottleneck, business process, change, deming, deming cycle, eli goldratt, incident management, ITIL, operations management, problem management, process improvement, quality management, toc

The Theory of Constraints (TOC) as offered by Eli Goldratt is a very powerful conceptual as well as practical tool of which every Business Analyst should be aware. Many MBA programs recommend the reading of ‘The Goal’ (authored by Goldratt) and cover the core elements of TOC in Operations Management modules. Very simplistically, TOC is [...]

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