Gary Eckstein Management 1 customer service, Management, quality, service
Most of my Blog posts these days are about WordPress, SEO or related Internet services. I used to Blog alot about Management Theory and practice as this is something that really interests me. My Posts about the Theory of Constraints (TOC) and Management by Objectives (MBO) still get several hundred readers each month. Over two [...]
Gary Eckstein Management 9 bottleneck, business school, Management, mba, quality, quality management, Theory of Constraints, toc
The Theory of Constraints (TOC) is a Quality Management System originally introduced by Dr. Eliyahu M. Goldratt in the book called The Goal (1984). TOC uses the ‘Five Focusing Steps’ which is also termed the ‘Process of Ongoing Improvement’. TOC is powerful in that it is logical and, in many ways, very obvious. Here is [...]
