telstra

How to fix a Vodafone USB that doesn’t Work

I have tried Telstra and Optus 3G USB sticks and have had problems with both. I therefore recently purchased a Vodafone Mobile Broadband USB Stick (model K3765 and made by Huawei). I followed the instructions about installing the software however I kept getting an error when inserting the 3G modem: Mobile connection not possible. -Set [...]

Service as Competitive Advantage – An example

Malcolm Gladwell is a fantastic author and I have been reading the Tipping Point where he discusses what creates a sudden and large change in people’s activities. One of the recommendations Gladwell offers is to create ‘stickiness’ where the provider creates a product or service which consumers perceive as preferable to an alternative (Gladwell illustrates [...]

Telstra – A New Corporate Blog

A new Telstra Blog has gone live over the past few days. The new Blog called ‘Telstra Exchange’ is a replacement for ‘Now We are Talking’. From a technological perspective it’s great that Telstra is again using WordPress as the Content Management System (CMS). Some of the WordPress Plugins being used are; Extended Profile: From [...]

Telco Stops Blogging

A few days ago the Telstra (an Australian Telco) Blog titled ‘Now We Are Talking’ closed. According to Telstra, nowwearetalking.com.au received over 4.5 million visits and 10,000 comments during its four years in existence. ‘Now We Are Talking’ has a Google PageRank of 6 and thousands of backlinks making it a very valuable URL (SEO [...]

Telstra Awarded Massive Contract by Bank

Well done to Telstra on ‘winning’ the ten year $1bn contract to provide Managed Services to Commonwealth bank of Australia (CBA). This is obviously a very large contract especially given the current challenging economic times. Telstra is making significant effort to mature its ITIL processes further which will benefit CBA and other Telstra Managed Service [...]