Gary Eckstein Management 3 bottleneck, business, business change, business process, business school, change, drucker, education, eli goldratt, generic strategies, harvard business review, harvard business school, konosuke matsushita, kotter, leadership, Management, mba, mba program, mba programs, objectives, operations management, peter drucker, process improvement, quality management, small business, strategy, toc, training, transformation
Thinking of enrolling on an MBA program? Then these five books are essential reads (in no specific order): 1. Michael Porter – Competitive Strategy: Porter’s frameworks are covered on every quality MBA program. The three most commonly taught frameworks are the Value Chain, Porter’s Five Forces Analysis and Porter’s Generic Strategies.
Gary Eckstein General Technology 1 Australia, business, it, ITIL, Management, telstra, transformation
Well done to Telstra on ‘winning’ the ten year $1bn contract to provide Managed Services to Commonwealth bank of Australia (CBA). This is obviously a very large contract especially given the current challenging economic times. Telstra is making significant effort to mature its ITIL processes further which will benefit CBA and other Telstra Managed Service [...]
Gary Eckstein ITIL 1 change, hbr, ITIL, kotter, Process, training, transformation
“Leading Change: Why Transformation Efforts Fail” published in the Harvard Business Review and authored by John Kotter is the definitive guide to the few steps critical to transformation success. Below are five specific additional steps which will greatly improve an organizations ITIL implementation. The process designers must have working experience of ITIL and general IT [...]
